Shipping policy

1. Order Handling time

1.1 All orders are processed within 5–10 business days after payment is successfully completed and verified.

Processing Time is calculated from the time you paid and the order is verified (An confirmation email will be sent after payment).

1.2 It is available to change your mind after placing the order, including but not limited to: switch to another color, size, style or a different product, changes in address. (Only before the shipment begins, please check the Return & Exchange Policy) If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. 

1.3 For holidays (both during the China's festivals and your local holidays), processing time may takes longer than it usually is. We will notify you in advance.

2. Total Delivery Time

Total Delivery Time = Handling Time + Transit Time

Handling time：5–10 business days

Please note that all delivery times are estimates and may vary due to customs clearance, carrier delays, or other external factors beyond our control.

3. Shipping Fees

All orders get free delivery. No additional shipping charges will be applied.

4. Taxes and Duties

We are pleased to inform you that all applicable customs duties and taxes are covered by us. You will not be required to pay any additional import fees.

5. Split Shipments

Due to international shipping requirements, customs regulations, or packaging considerations, your order may be shipped in multiple packages.

If this occurs, you will be notified. No additional shipping fees will be charged.

6. Undeliverable Locations

We currently do not ship to the following locations due to shipping restrictions:

• Alaska
• Hawaii
• Puerto Rico
• P.O. Boxes
• APO/FPO military addresses

We apologize for any inconvenience caused and appreciate your understanding.

If you're unsure whether we deliver to your area, please feel free to contact us via email or phone.

7. Delivery Instructions

7.1 Our standard delivery service is curbside delivery, which means the items will be delivered to the exterior of your address or a designated area.Please note that this service does not include bringing the items into your home or assembling them. All orders are shipped from China.

If the customer requests delivery beyond kerbside or ground level, including delivery into a home, office, apartment building, lift area or upstairs, any additional charges charged by the carrier will be borne by the customer.

Please ensure that the delivery address is accessible for large furniture items and that someone is available to receive the goods at the scheduled delivery time.

7.2 Deliveries occur Monday to Friday during regular business hours (9:00 AM to 5:00 PM local time). If no one is available to receive the item, it may be left in a safe location or rescheduled for delivery.
Please ensure your shipping address is complete and accurate to avoid delays or additional fees.

7.3 Furniture cartons may occasionally show minor scuffs, dents, creases or tears during long-distance transit. This does not necessarily mean that the product inside is damaged.

8. Customer Support

If you have any questions, concerns, or need assistance, please feel free to contact us. Our customer support team is here to help you.

Company Name：ArvionFurn Limited
Company Registration Number：80254057
Registered Address：
FLAT 2401-16, 24/F, WING SHING INDUSTRIAL BUILDING, 
26 NG FONG STREET, SAN PO KONG, KOWLOON, HONG KONG

(Note: This address does not accept returns, any return issues please contact our customer team for help)
Business Hours
Monday to Saturday
9:00 AM – 6:00 PM (Hong Kong Time)
Contact Us
Email：info@arvionfurn.com
Phone：+852 4748 5711
Response Time: We generally respond within 1 business day.