Cream Style Curved Reception Desk Retail Counter 100–400cm MDF

1. Order Handling time

1.1 All orders are processed within 5–10 business days after payment is successfully completed and verified.

Processing Time is calculated from the time you paid and the order is verified (An confirmation email will be sent after payment).

1.2 It is available to change your mind after placing the order, including but not limited to: switch to another color, size, style or a different product, changes in address. (Only before the shipment begins, please check the Return & Exchange Policy) If that happens, Processing Time is calculated from the time when the order detail(s) is eventually confirmed. 

1.3 For holidays (both during the China's festivals and your local holidays), processing time may takes longer than it usually is. We will notify you in advance.

2. Total Delivery Time

Total Delivery Time = Handling Time + Transit Time

Handling time：5–10 business days

Please note that all delivery times are estimates and may vary due to customs clearance, carrier delays, or other external factors beyond our control.

3. Shipping Fees

All orders get free delivery. No additional shipping charges will be applied.

4. Taxes and Duties

We are pleased to inform you that all applicable customs duties and taxes are covered by us. You will not be required to pay any additional import fees.

5. Split Shipments

Due to international shipping requirements, customs regulations, or packaging considerations, your order may be shipped in multiple packages.

If this occurs, you will be notified. No additional shipping fees will be charged.

6. Undeliverable Locations

We currently do not ship to the following locations due to shipping restrictions:

• Alaska
• Hawaii
• Puerto Rico
• P.O. Boxes
• APO/FPO military addresses

We apologize for any inconvenience caused and appreciate your understanding.

If you're unsure whether we deliver to your area, please feel free to contact us via email or phone.

7. Delivery Instructions

7.1 Our standard delivery service is curbside delivery, which means the items will be delivered to the exterior of your address or a designated area.Please note that this service does not include bringing the items into your home or assembling them. All orders are shipped from China.

If the customer requests delivery beyond kerbside or ground level, including delivery into a home, office, apartment building, lift area or upstairs, any additional charges charged by the carrier will be borne by the customer.

Please ensure that the delivery address is accessible for large furniture items and that someone is available to receive the goods at the scheduled delivery time.

7.2 Deliveries occur Monday to Friday during regular business hours (9:00 AM to 5:00 PM local time). If no one is available to receive the item, it may be left in a safe location or rescheduled for delivery.
Please ensure your shipping address is complete and accurate to avoid delays or additional fees.

7.3 Furniture cartons may occasionally show minor scuffs, dents, creases or tears during long-distance transit. This does not necessarily mean that the product inside is damaged.

8. Customer Support

If you have any questions, concerns, or need assistance, please feel free to contact us. Our customer support team is here to help you.

Company Name：ArvionFurn Limited
Company Registration Number：80254057
Registered Address：
FLAT 2401-16, 24/F, WING SHING INDUSTRIAL BUILDING, 
26 NG FONG STREET, SAN PO KONG, KOWLOON, HONG KONG

(Note: This address does not accept returns, any return issues please contact our customer team for help)
Business Hours
Monday to Saturday
9:00 AM – 6:00 PM (Hong Kong Time)
Contact Us
Email：info@arvionfurn.com
Phone：+852 4748 5711
Response Time: We generally respond within 1 business day.

30-Day Return & Exchange Policy

We offer a 30-day return and exchange policy. This means that you may request a return or exchange within 30 calendar days from the date you receive your order.

We accept return and exchange requests for both:

• Products that are defective or damaged upon receipt
• Products that are non-defective (including but not limited to change of mind, personal preference, or any other non-quality related reasons)

All return, exchange, refund, replacement, or any other after-sales requests are subject to review, verification, and final approval by our company.

We reserve the right to determine, at our sole discretion and in accordance with applicable laws, the most appropriate resolution based on order status, logistics status, product condition, nature of the issue, supporting evidence, responsibility allocation, resale feasibility, and any actual costs incurred.

1.Eligibility Conditions for Returns

To be eligible for a return or exchange, the item must meet all of the following conditions:

• The item must be in the same condition as received
• The item must be unused, unworn, and not assembled or installed (if applicable)
• All original tags, labels, and accessories must remain intact
• The item must be returned in its original packaging
• A valid proof of purchase, such as order confirmation or receipt, must be provided

Any item that does not meet the above conditions may be rejected for return or may be subject to partial approval at our discretion.

2.Return Request Procedure

To initiate a return or exchange, you must contact us in advance using the following contact details:

Email: info@arvionfurn.com
Phone: +852 4748 5711

After receiving your request, our customer service team will review the case and, if approved, provide detailed return instructions including the return shipping address and procedure.

Please note that any items returned without prior authorization will not be accepted and will not be eligible for a refund or exchange.

3.Return Method

All approved returns must be shipped via postal or courier services strictly according to the instructions provided by our customer service team.

Customers are responsible for ensuring that returned items are properly packaged to prevent damage during transit.

4.Return Shipping Costs Allocation

The responsibility for return shipping costs is determined as follows:

4.1Company Responsibility

If the return is due to our responsibility, including but not limited to:

• Defective products
• Damaged items upon arrival
• Incorrect items shipped
• Missing components or parts
• Significant deviation from product description

In such cases, the company will bear all reasonable return shipping costs and related handling costs.

4.2Customer Responsibility

If the return is due to customer-related reasons, including but not limited to:

• Change of mind
• Personal preference
• Incorrect order placed by the customer
• Subjective dissatisfaction
• Not willing to wait within the estimated delivery timeframe

In such cases, the customer shall be responsible for:

• All return shipping costs
• Any applicable reshipping costs (if exchange or replacement is requested)

5.Refund Policy and Processing Time

Once the returned item is received and inspected, we will notify you in writing regarding the approval or rejection of the refund request.

If the refund is approved, the refund will be processed to the original payment method within 7 business days.

Please note:
The actual time for the refund to be reflected in your account depends on your payment provider or banking institution. Processing times may vary and are outside of our control.

6.Restocking Fees

We do not charge any restocking fees for returns or exchanges under this policy.

7.Order Cancellation and Modification Policy

7.1Before Shipment

Orders may be cancelled or modified free of charge at any time before the order has been shipped. A full refund will be issued if the cancellation is approved at this stage.

7.2After Shipment

An order is considered “shipped” once a tracking number has been generated and the tracking information has been updated in the customer's order details. At this stage, the order can no longer be canceled or modified. Any cancellation or modification requests will be treated as a return according to our policy.

8.Shipment Status Definition

An order is considered “shipped” once:

• A tracking number has been generated, and the tracking information has been updated in the customer's order details.

After your order has been shipped, we will send a shipping confirmation email within one (1) business day. The email will include your order's tracking details, including the tracking number, and the current shipment status.

This email will be sent from:
info@arvionfurn.com

9.All delivery times displayed at checkout or otherwise communicated are estimated delivery timeframes only.

Unless explicitly stated in writing as a guaranteed delivery date, no delivery date or delivery timeframe shall be considered a binding guarantee.

Delays caused by logistics providers, customs clearance, weather conditions, or other external factors are beyond our control.

10.Definition of Quality-Related Issues

The following situations are classified as quality-related issues:

• Damage occurring during transportation
• Manufacturing defects
• Receipt of incorrect products
• Missing parts or components
• Significant inconsistency between the product received and the product description or specifications

11.Non-Quality-Related Return Requests

Non-quality-related return requests include, but are not limited to:

• Change of mind
• Personal preference change
• Incorrect order placement by customer
• Subjective dissatisfaction
• Customer unwillingness to wait within the estimated delivery timeframe

Such requests are subject to approval and may be treated as standard return cases under this policy.

12.After-Sales Resolution Policy (General Principles)

All after-sales claims, including but not limited to cancellations, returns, refunds, replacements, reshipments, missing item claims, and any other disputes, are subject to review, verification, and final approval by our company.

We reserve the right to determine the most appropriate resolution method based on:

• Order status
• Logistics status
• Product condition
• Nature of the issue
• Supporting evidence provided
• Allocation of responsibility
• Resale feasibility
• Actual costs incurred

To the maximum extent permitted by applicable law, customers are not entitled to unilaterally demand any specific remedy, including but not limited to full refunds, unconditional refunds, or replacement orders.

Approved resolutions may be processed in the following order of preference:
a. Troubleshooting, installation guidance, or usage instructions
b. Replacement of parts or partial reshipment
c. Partial or full replacement shipment
d. Exchange or alternative solution
e. Partial refund
f. Full refund (only when other remedies are not feasible or reasonable)

Refunds are not the default resolution method and are only issued when other solutions are not suitable.

13.Consumer Rights Disclaimer

This policy does not affect any statutory rights you may have under applicable consumer protection laws in your country or region of residence, including but not limited to the United States, Canada, the United Kingdom, Australia, New Zealand, and Singapore.

14.Company Information

If you have any questions, concerns, or need assistance, please feel free to contact us. Our customer support team is here to help you.

Company Name：ArvionFurn Limited
Company Registration Number：80254057
Registered Address：
FLAT 2401-16, 24/F, WING SHING INDUSTRIAL BUILDING, 
26 NG FONG STREET, SAN PO KONG, KOWLOON, HONG KONG

(Note: This address does not accept returns, any return issues please contact our customer team for help)
Business Hours
Monday to Saturday
9:00 AM – 6:00 PM (Hong Kong Time)
Contact Us
Email：info@arvionfurn.com
Phone：+852 4748 5711
Response Time: We generally respond within 1 business day.